[猎] 某知名美资背景调查公司—Client Manager 客户服务经理（非销售类）—东四环慈云寺

·           Handle client orders and feedback to client on order status and queries 接收客户订单并及时对订单状况及客户疑问进行反馈

·           Provide verification results to client with detailed updates  按时向客户提供调查结果并做详尽更新

·           Ensure report quality and client satisfaction, meet service level as per client requirement 保证报告质量以及客户的满意度，达到客户要求的服务标准

·           Build a long and trust relationship with client through communications 通过与客户的沟通，与客户建立持久的、可信任关系

·           Regularly report client status to Account Manager and supervisor and provide service performance report 定期向Account Manager及上级主管经理汇报客户活动，提供业绩报告

·           Timely issue invoices to client and handle outstanding payment collection 按时与客户进行结算并处理未结账款的催缴

·          Provide monthly revenue forecast 提供月度营收预测数据

·           Monitor all orders status and drive support teams to complete their respective tasks as soon as possible监控所有订单状态并推动后续团队完成各自工作内容

·           Timely and accurately complete any tasks required by supervisor按时并准确完成主管经理要求完成的工作

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§  Bachelor Degree.

§  Client management experience in information consulting industry or foreign enterprise

§  Excellent interpersonal skills

§  Attention to details

§  Positive attitude toward pressure

§  Ability to work within time constraints

§  Must possess strong work ethic and excellent client service skills to ensure effective, responsive client interaction (internal and external).

§  2 years+ working experience

§  Excellent English written communication skills.

§  Must be confident, highly efficient, and self-motivated.

§  Must be responsible and work well independently, as well as in a team environment.

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§  Fluency in English verbal communication

§  Strong organizing skills

§  PC proficiency, including knowledge of MS Word, Excel, Powerpoint etc.

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