天津世界500强外企聘Sales Operation Role in TianJin 年薪18-33W

Sales Operation Role in TianJin  2人  年薪18-33W

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Deliver efficiencies thru simplification & automation via e-commerce tools and process adoption in low-touch repeated buy transaction environment & drive portal based tool adoption with customers and sales reps.

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Design, Training & Management of Change

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•       On-boarding and refresher Training e-commerce tools and processes (audience: customers, sales, and AOM)

•       MOC to drive standardize e-commerce process and tools (how-to)

•       Migrate customer and sales force to adopt the e-commerce tools

•       Champion the Low Touch adoptions in Customer/Sales Business forum

•       Represent  requirement from customers/sales for Tools enhancement or new IT POR/SIP

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Adoption

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•       Process improvement to optimize automation and ops efficiency

•       Product Management engagement / Run-rate Offering management / Pricing Tier

•       L2/L3 Escalation management on offering / catalog / CCA & B2B portal

•       Responsible for CCA and B2B adoptions with sales and customers*

•       Accountable for new customer setup on B2B portal**

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Monitoring & Control

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•       Monitor Performance (Adoption rate/ TAT / SLA management)

•       Conduct Review with Sales management to drive tool adoption

•       Provide Ongoing Coaching to ISRs and customer to ensure the automation tools & Processes followed

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Skills

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Business acumen

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•      Solid understanding of customer business segment

•       Vision and understanding of HP value chain dynamics

•       Execution leadership across virtual teams

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Excellent verbal and written communication skills

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•       Active listening skills

•       Customer  and stakeholder relationship management

•       Ability to work efficiently across multi-countries and multi cultural teams

•       Fluent in English (written and verbal)

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Time management

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•       Ability to cope with workload peaks and daily stress

•       Good organization skills, ability to prioritize

•       Be able to balance between proactive and reactive actions

•       Ability to work under pressure in a multi-tasking mode

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Problem solving and ownership skills

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•       Quick thinking, speed of issue resolution

•       Problem solving skills

•       Strong Analytical skills

•       Good understanding of the Business needs and impact

•       Flexibility to deal with different internal and external customer expectations and requests

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Negotiation and influencing skills

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•       Setting the right expectations

•       Dealing with frustrated and difficult people

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HP knowledge

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•       Product / Services/ Pricing knowledge

•       Knowledge of offer to order processes and tools

•       Knowledge of HP Direct capabilities, processes, and tools

•       Knowledge of end-to-end process of sales operations

•       Understanding of order to cash processes

•       Understanding of internal contacts and their R&R

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Educations

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•          Bachelor degree. IT related background is preferred.

•          Typically 3-5 years of related experience (e.g. sales, operations, process)

•          Strong knowledge in e-commerce technology

•          Fluent in English (written and verbal)

•          Strong knowledge with Microsoft Office Suite (e.g. excel, powerpoint, word, outlook)

•          Experience working in a Sales environment

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