电商客户专员（京东自营)-知名外资玩具制造商 -北京-8-8.5K

主要职责：

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a)了解电商客户需求基础并能与品牌定位相结合

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c) 收集并反馈客户KPI指标（品牌方产品的销量、转化率、利润、库存、品牌曝光形象等）

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d) 公司内部日常沟通（直接上级、以及支持部门如运营等）

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e) 客户关系维护：通过定期拜访,协助客户提高产品销售绩效，解决客户投诉，提升客户满意度，保障业务的良性发展；

f)订货及库存管理，并协调解决物流配送时出现的各类问题；

g)收集并反馈市场和竞品信息；

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h)年度及月度活动执行，跟踪及反馈

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个人要求：

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1、 有电商订货，补货，跟踪货款的经验

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2、 有与京东采购直接打交道的经验

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3、 灵活使用EXCEL，基础图片处理能力（Photoshop /Dream weaver等）尤佳

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4、 有相关电商客户管理经验（电商经销商公司可以接受）

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5、 性格稳定，善于管理客户压力，有销售经验的尤佳

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6、 如果有京东内部运营经验优先

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7、 英语良好，优秀者优先

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Responsibilities and Requirements:

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1. Manage the business relationship with EC account (Amazon).

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a) Understand the customer’s strengths, weaknesses, needs and requirements and support account manager to achieve the sales target.

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b) Provide online sales strategy, including general strategy as well as detailed marketing and sales planning in online business.

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c) Follow day-to-day implementation of the whole sales process. Keep constant communication with operations department, enabling smooth operations.

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d) Follow closely the online market development including represented brand, competitors as well as all relevant activity on various ecommerce platforms etc.

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e) Manage brand communication and exposure which follow the brand policy

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f) Manage key brand KPI  includes sales target ,conversion rate, stock fulfill rate, novelty launch etc

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2. Follow, analyze ongoing processes on Amazon to follow the brand’s development, news and activities, find out and determine general and specific changes on the Amazon as well as general ecommerce development.

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3. Team player and familiar with international business environment and good communicator.

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Person Description:

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1. Bachelor degree or above, major in Marketing or National Business;

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2. 3 years sales and 1-2year E-commerce operation or TP experience;

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3. Good command of spoken and written English and Chinese;

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4. Advanced in Microsoft Word, Excel, PPT, Dream weaver and PSD

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5. Good communication skills and a consistent positive attitude.

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薪资待遇：基本薪资+五险一金+补充医疗保险+带薪年假+节假日福利+体检等等

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工作地点：朝阳区建国门外大街2号银泰中心(近地铁10号线, 地铁1号线国贸-地铁站）

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交通路线：永安里地铁站，1路, 9路, 28路, 58路, 99路, 619路, 666路, 668快, 668路, 804路, 805路, 938路[西段], 938路卓达三溪塘专线, 北京938路[西段], 夜1路，机场大巴方庄线， 57路, 72路, 91路, 98路, 113路,348路, 421路, 601路, 805快, 806路, 807大方居通勤班车, 807路, 808路, 809路, 814路, 818班车, 818快,846路, 938快, 974路, 976路, 998路, 京津新城班车,京津新城商务班车, 夜30内, 夜30外, 运通107线, 专10路, 专164路, 专5路

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