电商客户专员（京东自营)-知名外资玩具制造商 -北京-8-8.5K
来源: 原创
主要职责：
a)了解电商客户需求基础并能与品牌定位相结合
c) 收集并反馈客户KPI指标（品牌方产品的销量、转化率、利润、库存、品牌曝光形象等）
d) 公司内部日常沟通（直接上级、以及支持部门如运营等）
e) 客户关系维护：通过定期拜访,协助客户提高产品销售绩效，解决客户投诉，提升客户满意度，保障业务的良性发展；
f)订货及库存管理，并协调解决物流配送时出现的各类问题；
g)收集并反馈市场和竞品信息；
h)年度及月度活动执行，跟踪及反馈
个人要求：
1、 有电商订货，补货，跟踪货款的经验
2、 有与京东采购直接打交道的经验
3、 灵活使用EXCEL，基础图片处理能力（Photoshop /Dream weaver等）尤佳
4、 有相关电商客户管理经验（电商经销商公司可以接受）
5、 性格稳定，善于管理客户压力，有销售经验的尤佳
6、 如果有京东内部运营经验优先
7、 英语良好，优秀者优先
Responsibilities and Requirements:
1. Manage the business relationship with EC account (Amazon).
a) Understand the customer’s strengths, weaknesses, needs and requirements and support account manager to achieve the sales target.
b) Provide online sales strategy, including general strategy as well as detailed marketing and sales planning in online business.
c) Follow day-to-day implementation of the whole sales process. Keep constant communication with operations department, enabling smooth operations.
d) Follow closely the online market development including represented brand, competitors as well as all relevant activity on various ecommerce platforms etc.
e) Manage brand communication and exposure which follow the brand policy
f) Manage key brand KPI includes sales target ,conversion rate, stock fulfill rate, novelty launch etc
2. Follow, analyze ongoing processes on Amazon to follow the brand’s development, news and activities, find out and determine general and specific changes on the Amazon as well as general ecommerce development.
3. Team player and familiar with international business environment and good communicator.
Person Description:
1. Bachelor degree or above, major in Marketing or National Business;
2. 3 years sales and 1-2year E-commerce operation or TP experience;
3. Good command of spoken and written English and Chinese;
4. Advanced in Microsoft Word, Excel, PPT, Dream weaver and PSD
5. Good communication skills and a consistent positive attitude.
薪资待遇：基本薪资+五险一金+补充医疗保险+带薪年假+节假日福利+体检等等
工作地点：朝阳区建国门外大街2号银泰中心(近地铁10号线, 地铁1号线国贸-地铁站）
交通路线：永安里地铁站，1路, 9路, 28路, 58路, 99路, 619路, 666路, 668快, 668路, 804路, 805路, 938路[西段], 938路卓达三溪塘专线, 北京938路[西段], 夜1路，机场大巴方庄线， 57路, 72路, 91路, 98路, 113路,348路, 421路, 601路, 805快, 806路, 807大方居通勤班车, 807路, 808路, 809路, 814路, 818班车, 818快,846路, 938快, 974路, 976路, 998路, 京津新城班车,京津新城商务班车, 夜30内, 夜30外, 运通107线, 专10路, 专164路, 专5路
有意者请将简历发至tong.chaoqun@fescoadecco.com（注明来自HR圈内招聘网）
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