[外包]客服代表-知名美资-上海-8.5K

Essential Job Duties and Responsibilities

• Create quotations in SAP once get parts queries from China sales or from customers directly.

• Receive Refurbish contracts from sales group and create tailgate order specially. 

• Follow up refurbish-related special tailgate orders and physical process.

• Inform warehouse arrange related delivery for refurbished melters.

• Make sure Invoices are issued to customers.

• Get warranty requests from Nordson Work Flow website once email notice.

• Double check the documents and related approval, decide to process or reject incomplete documents

• Create quality notification in SAP for those correct application and matched documents.

• Create warranty return and replacement, follow up warranty return with aftermarket team, and track replacement status.

• Update the warranty requests with related documents number in Work Flow.

• Solve delivery and quality related, etc..

• Compare quote price and customer confirmed quotations or PO, double confirms with customers and ask for sales group for discount approval if needed.

• Transfer confirmed quotations into sales orders in SAP following up company standard work.

• Feedback orders confirmation and updated delivery schedule to customers.

• Track orders goods ready status and payment status for shipping, push payment before delivery.

• Follow up delivery closely in order deliver customers on time, finish related operation in SAP in time.

• Follow Demo application and related process steps, and finish related operation in SAP.

• Other issues assigned by supervisor or manager.

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Education and Experience

• College degree or above in Logistics or related field.

• At least 2 years related experience in order processing or customer service, full knowledge /understanding of order processing or customer service techniques.

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上班时间：8：30-17:00

薪资待遇：8-8.5K+13薪+年终奖+五险一金+100%补充医疗+带薪年假10天+带薪病假10天+节假日福利+等福利

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地点：浦东张江高科郭守敬路（近2号线张江高科）

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PS：该合同和外服签派遣合同，2年1签，1年派遣

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有意者请将简历发至tong.chaoqun@fescoadecco.com